5. What is the contactor’s record for complaint resolution?
Automatically reject any contractor who says they never had a complaint. The best of contractors find themselves in disputes for one reason or another.
Be forewarned that many quality contractors, in business for a long period of time, and with thousands of completed projects, are exposed to disputes. The question is, not if they have had disputes, but what was done about the dispute after it occurred
Ask the contractor for the name of a problem account and explanation as to how they rectified the complaint.
TIP: One easy way to find out how a contractor handles customer complaints is by calling the Louisville Better Business Bureau. Please call (502) 583-6546